We ship within Europe to the following countries:. *We do not deliver to the Canary Islands, Gibraltar, Jersey, Isle of Man, Isle of Lewis and Guernsey. Do you live outside those countries and want to use a parcel forwarding service to receive your E
Refills and starter kits are shipped as letters and will be delivered directly to all standard-size mailboxes. Larger orders and those containing body care products will be shipped in a box and may be left outside your door or delivered to a service
All prices on our website include VAT, valued-added tax.
You should not be asked to pay customs for any Estrid packages. If you are, there has been an error. Please contact us with your order number; we will gladly help you.
The payment is taken at the same time that the order is created. After that, it will be processed within 1-2 business days and shipped from our warehouse. The general delivery times vary between 4-9 business days* depending on your location. To see t
We would like to offer free shipping for all customers, and this is currently only possible without tracking. Depending on your location, it may be possible to purchase tracking for your order. If that applies to you, you will receive an email with a
You only receive an order confirmation by email when you start a subscription. To keep track of your orders, you can log in and see your next order, as well as all upcoming and previous orders. If you did not receive an order confirmation at the star
When an order is returned you will be notified. Please contact us with the order number and let us know if you would like a refund or if you would like to have your order resent*. You can see which order was returned by logging into your account and
We kindly ask that you refrain from placing another order if the code was not applied to the first one. Please contact us with the name of the code you want to use and your order number and we will help you. If you cannot find your order number, plea
We cannot cancel or make changes to processing orders. However, if you send us your order number and let us know what you would like to change about your order or why you'd like to cancel, we'll do our best to help you.If you can not find an order nu
Please update your address before contacting us with your order number so we can help you quickly. To update the delivery address for a subscription order, log in to your account and go to Manage Subscriptions → Address & Payment Details → Manage Add