Subscription and Account
Why can't I make changes to my account?
Your account is temporarily down for maintenance. During this time, both our customers and our support team are unable to make any changes to your account. For any non-urgent requests, we kindly ask that you wait to submit the request until September
How does the Estrid subscription work?
When you sign up for a subscription by ordering the Starter Kit, refill blades or the antiperspirant, you get to choose how often you receive your refill deliveries: 30*, 60, 90 or 120 days. Payment will only be made when an order is created through
How do I change frequency, skip a shipment, or change the date of my subscription?
If you want to change how often you receive new blades, you can change the frequency in your account. When you log in, go to Manage Subscriptions and choose the subscription you wish to adjust. You can choose between receiving your blades every 30, 6
Can I add products to my subscription order?
Yes, you can add extra items to your upcoming subscription orders. To do this, log in and go to Manage Subscriptions. Scroll down until you see the different products listed below your upcoming order. When you choose "Add", in some cases, you will ha
What is included in the refill orders?
For a blade subscription, each subscription order will include 4 refill cartridges. For an antiperspirant subscription, you will receive 3 refills with every subscription order. You can increase the quantity of refills you receive in your account or
How do I change my address?
Log in to your account and go to Manage Subscriptions → My profile to manage your address. Make sure to remove any outdated addresses while you're there!
How does the subscription payment work?
You are only charged when an order is created, so it will depend on your frequency. When it's time for your next razor blade order to be created, the payment will be deducted automatically through your chosen payment method. Once the payment has gone
How do I update my payment method?
If you are changing payment from Klarna or direct debit (SEPA) to a different method of payment, you will need to cancel your current subscription and start a new one. To update your payment method, log in to your account and go to Manage Subscriptio
I can't login. How do I get access to my account?
When logging in, a code will be sent to you via email and you can use it to log in. Please allow up to 5 minutes for the code to arrive in your inbox.If you did not receive a login code, please try the following:. If the issue persists, it may be tha
How do I pause or cancel my subscription?
To cancel your subscription, please log in* and go to Manage Subscriptions, then go to Subscriptions. Choose the subscription you want to adjust and scroll to the bottom to cancel. You will also be given the option to pause/delay temporarily. You can
Can I order without starting a subscription?
A one time purchase is only available for a body, face or antiperspirant Starter Kit, body care items and travel cases. The blade or antiperspirant refills cannot be purchased without a subscription. However, if you have a preexisting subscription, y
I canceled through a third-party and am being charged.
We are not associated with any third-party service and, therefore, are not responsible for any fees incurred by them. If you have received an invoice, kindly reach out to the company in question.
Having technical issues?
Try the following:. Still having problems? Contact us and we’ll help you. If you have already placed an order with us, please send us your order number when you reach out. If you cannot find your order number, please send us your full name, email add
How do I swap a subscription product/scent?
You can easily change the product or scent of your subscription in your account. Please go to Manage Subscriptions → Subscriptions in the menu bar and choose the correct subscription you want to change. Scroll down until you see "Product", and below
Why don't I have the option to send my order now?
If you pay with direct debit (SEPA, iDeal) or Klarna, your account may appear slightly differently in effort to support your payment method. This includes not being able to request an order "now", due to having to go through a verification process fo