Estrid logo
Estrid logo

All articles

Subscription and Account

How does the Estrid subscription work?

When you sign up for a subscription by ordering the Starter Kit, refill blades or the deodorant/antiperspirant, you get to choose how often you receive your refill deliveries: 30, 60, 90 or 120 days. Payment will only be made when an order is created

How do I change frequency, skip a shipment, or change the date of my subscription?

If you want to change how often you receive new blades, you can change the frequency in your account. When you log in, go to Manage Subscriptions and choose the subscription you wish to adjust. You can choose between receiving your blades every 30, 6

How does the subscription payment work?

You are only charged when an order is created, so it will depend on your frequency. When it's time for your next razor blade order to be created, the payment will be deducted automatically through your chosen payment method. Once the payment has gone

How do I update my payment method?

Log in to your account and go to Manage Subscriptions → Address & Payment Details to manage your payment methods. You will also be able to view and change the payment method connected to your next order if you view your next order. *We are changing p

How do I change my address?

Log in to your account and go to Manage Subscriptions → Address & Payment Details to manage your addresses for subscription orders. You will also be able to view and change the address connected to your next order if you view your next order. Please

I can't login. How do I get access to my account?

When logging in, a code will be sent to you via email and you can use it to log in. Please allow up to 5 minutes for the code to arrive in your inbox. If you did not receive a login code, please try the following:. If the issue persists, it may be th

How do I pause or cancel my subscription?

To cancel your subscription, please log in* and go to Manage Subscriptions. Choose the subscription you want to adjust and scroll to the bottom to cancel. You will also be given the option to pause temporarily. You can skip upcoming deliveries or cha

Can I order without starting a subscription?

Our standalone offer, a Starter Kit without a subscription, is only available in Sweden, Germany, the United Kingdom, and the Netherlands. The refill blades cannot be purchased without a subscription. You can request new blades through your preexisti

I canceled through a third-party and am being charged.

We are not associated with any third-party service and, therefore, are not responsible for any fees incurred by them. If you have received an invoice, kindly reach out to the company in question.

Having technical issues?

Try the following:. Still having problems? Contact us and we’ll help you. If you have already placed an order with us, please send us your order number when you reach out. If you cannot find your order number, please send us your full name, email add