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Estrid

Your account is temporarily down for maintenance. During this time, both our customers and our support team are unable to make any changes to your account.&#xA0;For any non-urgent requests, we kindly ask that you wait to submit the request until September 24th. We apologise for this inconvenience, but rest assured customers will not be charged during this time.

Your account is temporarily down for maintenance. During this time, both our customers and our support team are unable to make any changes to your account. For any non-urgent requests, we kindly ask that you wait to submit the request until September

Why can't I make changes to my account?

Subscription and Account

What is Estrid?

What is different about Estrid razors?

How does Estrid work with sustainability?

What is the pink tax and how does Estrid work against it?

About us

Which countries does Estrid ship to?

What is your shipping method and who do you ship with?

Is shipping free?

Does the price include VAT?

Do I have to pay customs?

Where is my order?

Can I track my order?

Why have I not received an order confirmation?

My order was returned, what do I do?

I forgot to add a code or my code didn't register, what should I do?

How can I cancel or change an order that's already been placed?

I did not update my address in time for my next order.  What can I do?

Order and Delivery

How does the Estrid subscription work?

How do I change frequency, skip a shipment, or change the date of my subscription?

Can I add products to my subscription order?

What is included in the refill orders?

How do I change my address?

How does the subscription payment work?

How do I update my payment method?

I can't login. How do I get access to my account?

How do I pause or cancel my subscription?

Can I order without starting a subscription?

I canceled through a third-party and am being charged.

Having technical issues?

How do I swap a subscription product/scent?

Why don't I have the option to send my order now?

How is Estrid vegan?

Where are Estrid products made?

How do I change razor blades?

How often should I change razor blades?

How can I buy blades only?

What is the difference between the face and body blades?

Why is the razor blade dissolving?

How do I attach the wall holder?

How do I dry my mini Estrid?

What do I do if my razor is faulty or broken?

How can I buy an extra handle and wall holder?

What is the rubber on the razor handle made of?

How long are limited editions available?

What does the lubrication strip on the body blades contain?

What does the lubrication strip on the facial blades contain?

Are Estrid blades free from gluten?

Are Estrid blades free from BHT?

Can I recycle the razor blades?

How many blades come with the starter kit?

Shaving

What is Estrid's signature scent?

Can I use the body care in or around my intimate zone?

Do I need gel/foam/cream when shaving?

The Ultimate Shave Gel (for the face) ingredients

The Shower and Shave Jelly ingredients

The Everyday Body Lotion ingredients

The Essential Exfoliant ingredients

The Ultimate Shave Gel (for the body) ingredients

Which products have Estrid’s signature scent?

How often can I use the Body Exfoliant?

Ingredients of the Shave Cream

Ingredients of the Body Gel Cream

Ingredients of the Body Exfoliant

The Petal Soft Collection

Body Care

What ingredients are in the wax strips?

What ingredients are in the post-wax wipes?

Are the wax strips dermatologist tested?

Do the wax strips have a fragrance?

Do the wax strips contain PEG/PEG-derivatives?

Waxing

What are the ingredients in Estrid's antiperspirant?

Is Estrid's antiperspirant free from parabens?

Are Estrid's antiperspirants free from Sodium Bicarbonate?

How do I use the antiperspirant?

Can I use the previous refill design with the new component?

Antiperspirant

Products

How does the referral code work?

How do I use the referral link that I received?

How do I redeem my credits?

Why can't I see my credits?

Referral

Where can I find Estrid products in stores?

Explore careers with Estrid

What methods of payment do you accept?

How can I contact you?

Can I take Estrid blades on the plane?

General Information

How does the lifetime guarantee work?

What is your refund and reclamation policy?

How do I return my package?

Return and Refund

Why can't I make changes to my account?Updated 3 days ago