Hey! We are happy to hear from you. Our current response time is higher than usual and we sincerely appreciate the patience. An Estrid Agent will be in touch with a resolution as soon as possible.

Estrid

<p id="isPasted">We helpen je graag verder om tot een oplossing te komen. Indien je een klacht heeft over onze producten of onze service, dan kunt u contact met ons opnemen via <a data-fr-linked="true" href="mailto:hello@estrid.com">hello@estrid.com</a></p><p>We gaan ons best doen en je krijgt van ons binnen 14 dagen na ontvangst van jouw klacht een reactie. Mocht je het niet eens zijn met de oplossing of komen we er samen niet uit? Dan kun je jouw klacht voorleggen aan de Geschillencommissie via het Europees ODR Platform (<a data-fr-linked="true" href="https://ec.europa.eu/consumers/odr/">https://ec.europa.eu/consumers/odr/</a>).</p>

We helpen je graag verder om tot een oplossing te komen. Indien je een klacht heeft over onze producten of onze service, dan kunt u contact met ons opnemen via hello@estrid.com. We gaan ons best doen en je krijgt van ons binnen 14 dagen na ontvangst

Wil je een klacht indienen?

Return and Refund

What is Estrid?

What is different about Estrid razors?

How does Estrid work with sustainability?

What is the pink tax and how does Estrid work against it?

About us

Which countries does Estrid ship to?

What is your shipping method and who do you ship with?

Does the price include VAT?

Do I have to pay customs?

Where is my order?

Can I track my order?

Why have I not received an order confirmation?

My order was returned, what do I do?

I forgot to add a code or my code didn't register, what should I do?

How can I cancel or change an order that's already been placed?

I did not update my address in time for my next order.  What can I do?

Order and Delivery

How does the Estrid subscription work?

How do I change frequency, skip a shipment, or change the date of my subscription?

How does the subscription payment work?

How do I update my payment method?

How do I change my address?

I can't login. How do I get access to my account?

How do I pause or cancel my subscription?

Can I order without starting a subscription?

I canceled through a third-party and am being charged.

Having technical issues?

Subscription and Account

How is Estrid vegan?

Where are Estrid products made?

How do I change razor blades?

How often should I change razor blades?

How can I buy blades only?

What is the difference between the face and body blades?

Why is the razor blade dissolving?

How can I buy an extra handle and wall holder?

How do I attach the wall holder?

What is the rubber on the razor handle made of?

How long are limited editions available?

What do I do if my razor is faulty or broken?

What does the lubrication strip on the facial blades contain?

What does the lubrication strip on the body blades contain?

Are Estrid blades free from gluten?

Are Estrid blades free from BHT?

Can I recycle the razor blades?

Shaving

Can I use the body care in or around my intimate zone?

Do I need gel/foam/cream when shaving?

Can the Ultimate Shave Gel for the body also be used on the face?

Do I need to use the Essential Exfoliant and how often?

What are the benefits of using the Ultimate Shave Gel?

How does the Everyday Body Lotion benefit my skin?

What is Estrid's signature scent?

Why is my new order of the Ultimate Shave Gel blue and not pink?

The Everyday Body Lotion ingredients

The Ultimate Shave Gel (for the body) ingredients

The Essential Exfoliant ingredients

The Shower and Shave Jelly ingredients

The Ultimate Shave Gel (for the face) ingredients

Body Care

What ingredients are in the wax strips?

What ingredients are in the post-wax wipes?

Are the wax strips dermatologist tested?

Do the wax strips have a fragrance?

Do the wax strips contain PEG/PEG-derivatives?

Waxing

Why deodorant and antiperspirant?

How do I refill the case for Estrid's deodorant and antiperspirant?

What are the ingredients in Estrid's deodorant?

What are the ingredients in Estrid's antiperspirant?

Are Estrid's deodorant and antiperspirant free from parabens?

Are Estrid's deodorant and antiperspirant free from Sodium Bicarbonate?

Deodorant and Antiperspirant

Products

How does the referral code work?

How do I use the referral link that I received?

How do I redeem my credits?

Why can't I see my credits?

Referral

Where can I find Estrid products in stores?

Explore careers with Estrid

What methods of payment do you accept?

How can I contact you?

Can I take Estrid blades on the plane?

General Information

How does the lifetime guarantee work?

What is your refund and reclamation policy?

How do I return my package?

Wil je een klacht indienen?Updated 6 months ago